Terms of service
Term of Service
Welcome to Marellamaison. Throughout this website, the terms "we," "us," and "our" refer to Marellamaison.
By accessing our website, browsing our collections, or placing an order, you agree to follow these Terms of Service, along with our Privacy Policy and any other policies referenced on our website.
These Terms explain how our website and services work, your rights as a customer, and the responsibilities we all agree to while using our store. If you do not agree with these terms, please do not use our website or purchase our products.
SECTION 1 - ACCESS AND ACCOUNT
To use our website, you must be at least the legal age of majority in your state or province of residence. If you allow a minor to use our website through your device or account, you are responsible for their activity.
When placing an order or creating an account, you may be asked to provide personal information such as your name, email address, billing details, shipping address, and payment information. Please ensure that all information you provide is accurate, complete, and up to date.
You are responsible for keeping your account information secure and confidential. Any activity that takes place under your account is your responsibility. Accounts may not be sold, transferred, or shared with others.
SECTION 2 - OUR PRODUCTS
We do our best to display our handbags and accessories as accurately as possible. However, colors, textures, and product appearance may vary slightly depending on your screen settings, lighting, or device.
While we carefully inspect every product before shipping, we cannot guarantee that every screen will display colors exactly the same.
Product descriptions, prices, availability, and specifications may be updated at any time without prior notice. We also reserve the right to discontinue products or limit quantities when necessary.
SECTION 3 - ORDERS
Submitting an order does not automatically mean it has been accepted. Once your payment has been processed and your order has been reviewed, we'll send you an order confirmation by email.
In rare situations, we may need to cancel or refuse an order due to pricing errors, unavailable inventory, payment verification issues, or suspected fraudulent activity. If this happens, we'll notify you as soon as possible and issue a full refund if payment has already been received.
Please review your order carefully before completing checkout. Once an order begins processing, changes or cancellations may not always be possible.
All returns and exchanges are handled according to our Return & Refund Policy.
Products purchased from Marellamaison are intended for personal use only and may not be purchased for commercial resale without our permission.
SECTION 4 - PRICES AND BILLING
All prices listed on our website are shown in United States Dollars (USD) unless stated otherwise.
Product prices may change from time to time without prior notice. The price charged will always be the price displayed when your order is placed and confirmed.
We keep shipping simple with a flat shipping fee of $5 on every order.
To avoid delays, please make sure your billing, payment, and contact information is accurate and up to date. Incorrect information may delay payment verification or order processing.
If we discover an obvious pricing error, we reserve the right to cancel the order and notify you before processing.
SECTION 5 - SHIPPING AND DELIVERY
We carefully prepare every order and work with trusted shipping partners to deliver your purchase as quickly as possible.
Estimated delivery times are provided for your convenience but are not guaranteed. Shipping delays may occur due to weather conditions, carrier delays, holidays, customs processing, or other events beyond our control.
Once your order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier. However, if you experience any shipping issues, our customer support team will always do its best to assist you in resolving the matter.
We recommend providing a complete and accurate shipping address to avoid delays or unsuccessful deliveries.
SECTION 6 - INTELLECTUAL PROPERTY
Everything you see on the Marellamaison website including our logo, brand name, product images, text, graphics, videos, designs, and other content is owned by Marellamaison or used with permission from our partners and licensors. These materials are protected by copyright, trademark, and other intellectual property laws.
Our website and its content are provided for your personal shopping experience only. You may not copy, reproduce, modify, distribute, publish, sell, or use any part of our content for commercial purposes without our written permission.
Nothing in these Terms gives you ownership of our trademarks, logos, designs, or other intellectual property. Any unauthorized use of our content may violate applicable intellectual property laws.
The names Marellamaison, our logo, branding, product names, and website design remain our exclusive property. Any third-party trademarks appearing on our website belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
From time to time, we may provide access to third-party tools or services that can improve your shopping experience. These tools are offered for your convenience, but we do not control, monitor, or manage how they operate.
Any optional third-party tools are provided on an "as available" basis without warranties or guarantees. Your use of these tools is entirely at your own discretion and risk.
We encourage you to review the terms and privacy policies of any third-party service before using it.
As our store continues to grow, we may introduce new features, tools, or services. Any future additions will also be governed by these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services for your convenience. These websites are operated independently and are not controlled by Marellamaison.
We are not responsible for the content, accuracy, privacy practices, or services offered by third-party websites. If you choose to visit an external website, you do so at your own risk.
Before making a purchase or sharing personal information on another website, we recommend reviewing their policies and terms carefully.
Any questions, concerns, or claims related to third-party products or services should be directed to the respective website or provider.
SECTION 9 - RELATIONSHIP WITH PLATFORM
Marellamaison is powered by Shopify, which provides the secure platform that allows us to operate our online store.
Although Shopify powers our website, all products sold, orders placed, customer support, and transactions are handled directly by Marellamaison.
By using our website, you acknowledge that Shopify is not responsible for any purchases, shipping, returns, refunds, or customer service provided by Marellamaison. Any questions regarding your order should always be directed to our support team.
SECTION 10 - PRIVACY POLICY
Your privacy is important to us. Any personal information you provide while using our website is collected, stored, and processed according to our Privacy Policy.
Because our store is hosted on Shopify, certain information may also be collected and processed by Shopify to help operate, maintain, and improve the services they provide. This information may be securely processed by trusted service providers located in different countries.
We use your personal information only to process orders, improve your shopping experience, communicate with you, and provide customer support. We never sell your personal information to third parties.
By using our website, you confirm that you have read and agreed to our Privacy Policy as well as Shopify's Privacy Policy where applicable.
SECTION 11 - FEEDBACK
We always appreciate hearing from our customers. If you send us feedback, suggestions, reviews, ideas, or recommendations by email, through our website, or by any other method, you give Marellamaison permission to use that feedback to improve our products, services, and customer experience.
This means we may use, publish, or display your feedback for business purposes, including on our website or marketing materials, without any obligation to provide compensation.
By submitting feedback, you confirm that it is your own, is truthful, and does not violate anyone else's rights. Please do not submit content that is illegal, offensive, abusive, misleading, or contains harmful software such as viruses or malware.
We reserve the right to edit or remove any feedback that we believe is inappropriate, unlawful, or violates these Terms of Service.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
While we work hard to keep all information on our website accurate and up to date, occasional mistakes may happen.
This may include pricing errors, product descriptions, images, availability, shipping information, or promotional details.
If we discover an error, we reserve the right to correct it, update the information, or cancel an order if necessary even after an order has been placed. If your order is affected, we'll notify you as soon as possible and issue a refund if applicable.
SECTION 13 - PROHIBITED USES
Our website and services may only be used for lawful purposes.
You agree not to use our website to violate any laws, commit fraud, send spam, distribute harmful software, collect other users' personal information, interfere with our website's security, or engage in any activity that could damage Marellamaison or other users.
You may not copy, reproduce, scrape, resell, or misuse any part of our website or its content without our written permission.
We also prohibit the use of bots, automated software, artificial intelligence tools, robots, spiders, or similar technologies to access, collect data from, or interact with our website without prior authorization.
If we believe these Terms have been violated, we reserve the right to suspend or permanently terminate your access to our website without prior notice.
SECTION 14 - AGENTS
Certain automated software, bots, or AI-powered agents may attempt to interact with our website. To help protect our services and customers, their use is subject to additional requirements.
Any automated agent accessing our website must clearly identify itself and comply with all technical and security requirements established by Marellamaison.
Agents must not disguise themselves as human users, bypass security systems, avoid CAPTCHA verification, or interfere with the normal operation of our website.
We reserve the right to restrict, block, or limit access by any automated software or agent that does not comply with these requirements or negatively affects our services.
SECTION 15 - TERMINATION
We reserve the right to suspend or terminate your access to our website or services at any time if we believe you have violated these Terms of Service or used our website in an inappropriate or unlawful manner.
Termination of access does not affect any payments, obligations, or responsibilities that arose before the termination date.
Certain sections of these Terms including those related to Intellectual Property, Privacy, Liability, Feedback, and Governing Law will continue to remain in effect even after your access has ended.
SECTION 16 - DISCLAIMER OF WARRANTIES
We strive to provide accurate information and a smooth shopping experience, but we cannot guarantee that our website will always be uninterrupted, error-free, or available at all times.
All products, services, and information available on Marellamaison are provided on an "as is" and "as available" basis unless otherwise stated.
While we carefully inspect our products before shipping, we do not make guarantees regarding uninterrupted website access, compatibility with every device, or that the website will always be free from technical issues.
To the fullest extent permitted by law, Marellamaison disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain warranty limitations, so parts of this section may not apply to you.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Marellamaison, its employees, affiliates, partners, suppliers, service providers, licensors, and Shopify shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of profits, business interruption, lost savings, data loss, replacement costs, or any other financial or personal damages resulting from the use of our website or products.
By using our website, you acknowledge that your use of our services is at your own risk. Our total liability, where permitted by law, will not exceed the amount paid by you for the product or service giving rise to the claim.
Some states or jurisdictions do not allow certain limitations of liability, so portions of this section may not apply where prohibited by law.
SECTION 18 - INDEMNIFICATION
By using our website and services, you agree to protect and hold harmless Marellamaison, Shopify, and our employees, affiliates, partners, contractors, service providers, and licensors from any claims, losses, damages, expenses, or legal costs that result from:
- Violating these Terms of Service or any of our policies.
- Breaking any applicable law or infringing on the rights of another person.
- Misusing our website, products, or services.
If a claim is made, we will notify you whenever reasonably possible. You agree to cooperate with us by providing any information or assistance needed to help resolve the matter. Where permitted by law, we reserve the right to manage the defense or settlement of any claim, and you remain responsible for any applicable costs.
SECTION 19 - SEVERABILITY
If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable under applicable law, that specific provision will be removed or limited only to the extent necessary.
The remaining sections of these Terms will continue to remain valid, enforceable, and in full effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
If we choose not to enforce any part of these Terms at any time, it does not mean we have waived our right to enforce it in the future.
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, represent the complete agreement between you and Marellamaison regarding your use of our website and services.
They replace any previous agreements, communications, or understandings, whether written or verbal.
If any wording in these Terms is unclear, it should not automatically be interpreted against either party.
SECTION 21 - ASSIGNMENT
You may not transfer, assign, or delegate your rights or responsibilities under these Terms of Service without our prior written permission.
Marellamaison may transfer or assign these Terms, or any related rights and obligations, as part of a business transfer, merger, acquisition, or other legal transaction without prior notice to you.
SECTION 22 - GOVERNING LAW
These Terms of Service and any agreements relating to your use of our website or services are governed by the laws of the United States and the applicable laws of the State of Texas.
Any disputes arising from these Terms or your use of our website will be handled by the appropriate federal or state courts located in Texas, and both you and Marellamaison agree to the jurisdiction of those courts.
SECTION 23 - HEADINGS
The section headings used throughout these Terms are provided for convenience and to make the document easier to read.
They are included for reference only and do not affect the meaning, interpretation, or legal effect of any part of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or the services we provide.
Whenever changes are made, the updated version will be posted on this page. For significant updates, we may also provide additional notice where required by applicable law.
We encourage you to review these Terms periodically to stay informed. By continuing to use our website after any updates become effective, you agree to be bound by the revised Terms of Service.