FAQ

FAQ (Frequently Asked Question)

We want your shopping experience to be simple and stress-free. Below are answers to the questions we receive most often. If you still need help, our customer support team is always happy to assist you.

Q: Do you ship internationally?

A: Currently, Marellamaison ships exclusively within the United States.

We keep shipping simple with a flat shipping fee of $5 on all orders. The shipping cost is automatically calculated during checkout, so there are no hidden surprises.

Q: How long will it take to receive my order?

A: Orders are processed within 1 to 2 business days before being shipped.

Once dispatched, delivery typically takes 5 to 8 business days, so most customers receive their orders within 6 to 10 business days.

As soon as your order ships, we'll send you a tracking number so you can follow your package until it arrives.

Q: Can I track my order?

A: Yes! Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

You can use it anytime to check the latest delivery updates and estimated arrival date.

Q: What products do you offer?

A: Marellamaison offers a carefully selected collection of women's handbags and fashion accessories designed for both style and everyday use.

From elegant tote bags and crossbody bags to shoulder bags and timeless accessories, every product is chosen for its quality, durability, and modern design.

Q: Do you offer discounts on bulk purchases?

A: Yes! If you're planning to place a larger order, we'd love to help.

Simply email us at admin@marellamaison.com, and our team will provide information about available bulk pricing and assist you with your order.

Q: What is your Return & Refund Policy?

A: We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused, unworn, and in its original condition with all tags and packaging included. Simply contact us at admin@marellamaison.com, and our support team will guide you through the return process. For complete details, please visit our Return & Refund Policy.

Q: What if my order arrives damaged or incorrect?

A: Although we carefully inspect every order before shipping, mistakes can occasionally happen.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item. We accept returns and exchanges for damaged, defective, or incorrect items, and will work with you to arrange a replacement, exchange, or full refund, at no additional cost to you.

Need More Assistance?

If your question isn't listed above, don't worry we're always happy to help.

Whether you need help before placing an order or after your purchase, our customer support team is just an email away. We'll do our best to respond as quickly as possible and make your experience with Marellamaison smooth, enjoyable, and worry-free.

Contact Information