Order Cancellation
Cancellation Window We accept order cancellations before the item has been shipped.
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If your order has not been fulfilled: You may cancel the order for a full refund. Please contact us immediately, as we strive to process orders quickly (often within 24 hours).
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If your order has already shipped: We cannot cancel the order once it is in transit. In this case, you will need to receive the package and then initiate a return request in accordance with our Return & Return Policy.
How to Request a Cancellation To cancel your order, you must contact us immediately via one of the following methods:
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Email: admin@marellamaison.com
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Phone: +1 (815) 237-9367
Refunds for Cancelled Orders Once a cancellation is confirmed by our team, a full refund will be issued to your original payment method. Please allow 7 to 10 business days for your bank or credit card company to process and post the refund to your account.
Contact information
- Store Name: Marellamaison
- Phone support: +1 (815) 237-9367
- Email support: admin@marellamaison.com
- Support Hours: 9:00 AM to 5:00 PM (Monday to Friday)
- Order Cut-off Time: 04:00 PM (EST)
Economy Shipping
Our shipping takes 6 to 10 Business Days to be arrives at your door.
Refund & Return
30 Days Refund and Return guarantee after the shipment.
Quick Support
24/7 Chat Support & Immediate calling in business hours.
Secure Payment Checkout
Our website is SSL ( Secure Socket Layer ) verified and secured payment gateway for checkout.